TERMS & CONDITIONS

The terms and conditions shall apply to all contracts for the purchase of goods by you from us, the seller, to the exclusion of all other terms and conditions which you may purport to apply under any sales offer or purchase order. These terms and conditions supersede all previous agreements and understandings between the parties.

QUIMERAspecies is committed to providing you with terms and conditions of sale which are easy to understand and which are fair to you. Your statutory rights are not affected by anything contained in these terms and conditions.

CUSTOMS & DUTY

Please note that recipients outside PORTUGAL will be responsible for any IMPORT DUTIES, CLEARANCE FEES or BROKERAGE fees including any other additional charges. We operate on a DDU (Delivered Duty Unpaid) basis, this is managed on a "pay on delivery" basis. Sometimes goods may be subject to delays, due to customs or weather. The customer is also responsible for providing any information required by customs to ensure the goods are cleared. Please note that we are unable to refund any duty paid on any items returned to us either faulty or unsuitable.

SHIPPING AND PROCESSING TIMES:

Orders are usually shipped within 3 business days. Our offices are open Monday through Friday, and are closed on Saturdays, Sundays, and holidays. Weekends and holidays are not considered business days, and orders are not processed during these times.

You will be notified if anything is backordered or if there will be a substantial delay for any reason. If you have a strict deadline by which you need to receive your order please contact us to confirm your shipping options.

PRE-ORDER SALES:

Our pre-order sales are always dedicate to our new collection. The delivery time for the pre-orders depends on how many orders we get. We don't take responsability if your order is late. Our pieces are all handmade so they take time to produce, so please take this in consideration.

SALES TAX:

Sales tax is charged on applicable items only on orders sent within PORTUGAL. PORTUGAL sales tax is currently 23%.

PRICING POLICY

Our commitment is to offer convenience, service and product availability online. While merchandise offered online at QUIMERASPECIES.COM will usually be priced the same as merchandise offered at our stockist's stores, in some cases, stockist's stores may have different prices or promotional events at different times. We cannot be held responsible for our stockist's pricing policies.

DAMAGED/DEFECTIVE ITEMS:

QUIMERAspecies stands behind the quality and craftsmanship of all of its products. If you believe your item is defective or has been damaged en route, please contact our web sales team via email at shop@quimeraspecies.com.